FAQ'S

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Can I pick up? Do you deliver?

Local Delivery

$25 up to 40km from Glen Waverley next day delivery or selected date.


$15 up to 10km from Glen Waverley next day delivery or selected date

Local pick up

Time by arrangement on the selected date. Please select date and we will contact you to confirm time.

What should I choose: Postal Shipping - Courier Delivery - Local Pickup

Australia Post / Sendle Shipping

Sent via Sendle or Aus Post

Flat rate $15.

Allow 1-3 Days for dispatch

Delivery Estimate after dispatch:

3-8 business days Melbourne

5 -14 business days Sydney, Brisbane, Canberra.

11-14 business days Perth

* Please be aware covid has impacted delivery times worldwide. We endeavor to pack and send as quickly as possible however delivery times may take longer than normally expected.

Delivery dates supplied by us are a best estimate only We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Local Courier Delivery

$25 up to 40km from Glen Waverley next day delivery or selected date.
$15 up to 10km from Glen Waverley next day delivery or selected date.

Please select date at check out.

Not available on Sundays or public holidays.


Local Pick Up

Will be ready in 1-3 business days from Glen Waverley studio. If you need it by a certain date please let us know by requesting date at check out. Actual pick up dates / times are organised once the item is ready.

Wallhangings

Due to size of the wallings these will not be able to use the next day or local delivery service. We can ship via post or pick up from the studio.

If I choose Postal shipping method when would I receive my order?

Your order is dispatched within 1-3 business days.

Delivery Estimate after dispatch:

3-8 business days Melbourne

5 -14 business days Sydney, Brisbane, Canberra.

11-14 business days Perth

* Please be aware covid has impacted delivery times worldwide. We endeavor to pack and send as quickly as possible however delivery times may take longer than normally expected.

Can I see your flowers in person before I buy?

Yes if you live in Melbourne, we have a studio you can visit by appointment. I also do pop-up shops for selected weeks of the year.

Contact me to arrange an appointment or find out our next pop up location.

I have something specific in mind. Do you do custom orders?

Yes, absolutely! Please head over to our custom page to fill out our custom questionnaire so we can provide exactly what you are after.

Do you do weddings? When do I need to book by?

Yes. Head on over to our wedding page to arrange a quote. Book early! We are in demand.

I want my arrangement delivered a specific day. Can I arrange that?

For local courier delivery you can select a date on the cart page.

You can select your gift recipient's address via the local delivery at checkout.

Please note : For Parcel Post Shipping you are unable to pick a delivery date.

Can I add a note to my order?

Certainly. Please see the notecard field on the product pages. You can also upgrade your gift cards by purchasing an add-on on the product page.

How long do dried flowers last?

Dried floral arrangements can last for years when shown a little bit of after care.

1. Keep out of direct sunlight.

Our flowers are very much real and can become faded or fragile over time if left in constant sunlight.

2. Ensure your space is well ventilated

To avoid mould growing on your arrangements ensure there is good airflow in your space. This is particularly important if you live in humid climate.

3. Keep in a stationary position

To avoid mould growing on your arrangements ensure there is good airflow in your space. This is particularly important if you live in humid climate.

Will my arrangement arrive as pictured?

We do our very best to provide images that showcase current colours and key flower varieties that will feature in your arrangement. However, from time to time if a particular flower or colour isn't available, we will replace it with one of equal or greater value.

You can always be sure your arrangement will wow on arrival.

Want to match a particular colour or would like a custom design? Please visit our custom order page.

(Ps. We are also awesome at custom installations, wedding and event arrangements)

What happens if my blooms are damaged by the courier?

While we take every measure to ensure your flowers reach you as anticipated if there is any unforeseen damage please contact us. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.